Our Refund and Returns Policy ensures your satisfaction with our custom-printed gifts. Once your order has been approved and printed, we are unable to accept returns or provide refunds. All sales of approved and printed items are considered final.
We understand the importance of ensuring accuracy and satisfaction with your order. Before approving your order for printing, please carefully review all order details, including design proofs and personalization information. It is the customer’s responsibility to ensure that all details are correct and meet their requirements.
If you have any concerns about the quality or accuracy of your approved and printed order, please contact our customer support team immediately. We will work with you to address any issues and find a suitable solution.
We are committed to providing excellent customer service and will strive to resolve any problems that may arise. Your satisfaction is our top priority.
At Lilly’s Gifts, our goal is to provide excellent customer service and ensure your satisfaction. Please don’t hesitate to reach out to our customer support team at support@lillysg.co.za if you have any questions or require assistance regarding our Refund and Returns Policy.